Team
Support that feels personal at scale.
Answer routine questions with AI, route the rest to the right agent and resolve faster with quick replies, notes and the full customer history on screen.
- AI answers routine questions
- Assignment rules
- Full customer history
My order arrived damaged.
AI AgentSorry about that! Could you share a photo of the item?
damaged_box.jpg
Handed to Support · priority tag added
Customers worldwide
Trusted by high-growth businesses across the world
What you can do
How support teams use WhatsApp Hub
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AI answers first
An AI agent answers routine questions from your knowledge base and hands over the rest.
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Right agent, every time
Assign chats round-robin or to a fixed owner, and take over from bots instantly.
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Quick replies
Resolve common issues in seconds with categorised canned replies.
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Notes and tags
Collaborate with internal notes, tags and follow-up reminders.
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Smart views
Keep queues organised with saved views and live counts.
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AI summaries
Get chat summaries and reply suggestions for faster handovers.
How it works
Up and running in three steps.
Connect your number
Link your WhatsApp Business Account to WhatsApp Hub.
Set up your queues
Add agents, assignment rules and quick replies.
Resolve faster
Let AI handle routine questions while agents take the rest.
Questions, answered
Can AI answer customer questions?
Yes. Train an AI agent on your knowledge base and FAQs; it hands over when it cannot help.
How are chats assigned?
Use round-robin or single-owner rules per number, or assign by hand.
Can agents see order and customer history?
Yes. Conversations sit next to the customer’s CRM record and history.
Can we reply outside business hours?
Yes. Away and business-hours messages set expectations automatically.
Meta Business Partner
Bring every WhatsApp conversation into one place.
Connect your number to BullCRM WhatsApp Hub and answer every chat with full CRM context.