Close deals
One WhatsApp number, your whole team.
Route every chat to the right person, collaborate with internal notes and quick replies, and see each conversation next to the customer’s CRM record.
- Assignment rules
- Internal notes
- CRM next to every chat
Hi, I placed an order yesterday. Any update?
Assigned to Anita · Support (round-robin)
Internal note · Rahul: shipped today, AWB 4821
Good news! Your order shipped today. Tracking: 4821.
Chat closed · follow-up reminder set
Customers worldwide
Trusted by high-growth businesses across the world
What you can do
What you can do with WhatsApp Shared Team Inbox
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Automatic assignment
Share chats round-robin or keep a single owner per number with assignment rules.
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Internal notes
Leave notes for teammates inside the conversation — customers never see them.
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Tags and custom fields
Organise chats with tags, custom fields and follow-up reminders.
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Smart views
Save filtered views of your chats with live counts.
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Quick replies
Answer common questions in seconds with categorised canned replies.
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AI help
Get reply suggestions and chat summaries, and create a CRM lead from any chat.
How it works
Up and running in three steps.
Connect your number
Link your WhatsApp Business Account to WhatsApp Hub.
Invite your team
Add agents and set how chats are assigned.
Reply together
Work every conversation from one shared inbox.
Questions, answered
Can several agents use one WhatsApp number?
Yes. Your whole team answers from one shared inbox on the same business number.
How are chats assigned?
Use round-robin or single-owner rules per number, or assign a chat by hand.
Can we take over from a bot?
Yes. Take over any conversation from an automation or AI agent with one click.
Do customers see internal notes?
No. Internal notes are visible only to your team.
Meta Business Partner
Bring every WhatsApp conversation into one place.
Connect your number to BullCRM WhatsApp Hub and answer every chat with full CRM context.